Emails

  • Emails don’t arrive

    If the email template is activated in the email settings, but the emails don’t arrive in your inbox there’re two things you can do:
    1. Try the SMTP plugin for WordPress to force them to get send over the right email server.
    2. If that doesn’t work contact your host to fix it.


FAQ

  • Pending reservations do not show in calendar

    Only approved reservations get counted for availability check and displayed in the calendars. In the premium version you can either automatically approve reservations after submit or after payment, or enable that pending reservations get counted as approved ones in availability check and calendars.

  • WordPress update function won’t work

    Most likely a file can’t get deleted by WordPress. Connect to your FTP and delete the folder /wp-content/plugins/easyreservations/. Then install it again. You don’t risk the loose of any settings or reservations in this process.

  • Resources not visible on the website / 404

    Saving the permalink setting of WordPress should fix this issue.

  • The captcha image doesn’t show up

    Mostly this happens because the script can’t access the captcha folder. Try to give the folder /wp-content/plugins/easyreservations/lib/captcha/ and its subfolders a higher file permission (CHMOD) with your FTP program.

  • Are multiple resources in one reservations possible?

    No, multiple resources in one reservations aren’t possible. Firstly because the plugin is build from ground up on the fact that a reservation is attached to one and only one resource. But secondly, and maybe more important, it would make the configuration a lot more complicated. To define which information get asked per resource and which per reservation and how the resources related information appear in email or invoice would just be the start.
    As a compensation there is the function to make multiple reservations and submit them together.


Form


Resources