Reply To: Reservation Form: miss-leading error messages

ok. but the overview is not what the users see when making a reservation.
That’s what you see…
https://dl.dropboxusercontent.com/u/18607042/easyreservation_calendar-usability_1.png
That’s what happens after selecting the slot:
https://dl.dropboxusercontent.com/u/18607042/easyreservation_calendar-usability_2.png
but the reservation goes until 14:20. So how should a user that wants to book right after the last reservation from what time the resource is available?
So the user tries a later start time and might end up with this:
https://dl.dropboxusercontent.com/u/18607042/easyreservation_calendar-usability_3.png
But the error message still says: “Not available at 05.08.2013 14:00”
Even though true, it is non-sense, because it should say “Not available at 05.08.2013 14:08”, or even better “Not available UNTIL 05.08.2013 14:20”
Otherwise the user gets confused and has to keep trying…

Either the error message needs to be corrected, or the user has to have the possibility to see the exact time of the bookings with a mouse over.
Thus, my request is not “a bit too special”. I am pointing out that some users might get really confused and upset with the way this is currently working. In my opinion your current compromise (speed, info detail) is not accurate and barely usable.

I absolutely see the problem if there are several resources of the same type you end up making several queries and you’ll have to compare them etc. This of course will slow down things.
But if the display of more reservation details in the hourly calendar is optional with a remark that it might slow down things, this would be a viable solution.
Another possibility would be to add an availability table to the db, that holds the overall resource availability and is updated after each reservation. This way only one query has to be made no matter how many resources.

What I admit is a bit special is the request to see the user names of existing reservations. But since our resources are microscopes of a facility, researchers might want to contact other users to swap slots, etc.
I really hope I can convince you to add this option. Before our users had a yahoo-group with a calendar, and there they could see who is up when and the discussions between users really increased the usage-efficiency of the microscope. Even tough the easyreservation plugin is fancy (especially from an admin point of view) our users will criticize the lack of information on the calendar.
As I gather from the examples and the other forum entries, this plugin is widely used by hotels. But it really would be great if the plugin would allow transparency on the user side.

Thanks for your consideration.