Shortcode generator not showing

I have WordPress 4.6.1 and the most latest version of the free plugin on the WordPress repository. The shortcode generator is not showing. I can see that there is a support ticket on the premium version also for the shortcode generator but I cant see what the solution is for the problem. Hope someone can point me in the right direction.

Thanks
Hanè

Works fine for me. Are you in the visual mode of the editor? Else try to deactivate other plugins to see if any of them causes it.
Regards

Thanks, it was SiteOrigin page builder that was interfering.
Regards